We’ve entered a new era of luxury travel. Nowadays, everyone decides for themselves what luxury means and how much it’s worth. During the stay in hotels, patrons rely more and more on their smartphones for information and entertainment. We wanted to explore the more frequent of low-touch case studies, and check out innovative tourist business trends in the mobile industry and how they influence certain groups of people.
When it comes to luxury travel, like in other industries, the anticipation of guest needs and preferences is paramount. To that end, we can either harangue the guest with the same questions over and over, or we can guide the guest unobtrusively, presenting all the hotel’s options via an application. There’s been plenty of research on this subject, and the number of guests expecting low-touch luxury is growing every year.
Direct hotel selection and reservation without the hassle of middlemen. Via the application, guests select their room and reserve it.
Hotels with complex infrastructure display an interactive map in the application of the nearby terrain.
Room entranceOnce at the hotel, you can go straight to your room and opening the door with a mobile key.
Personal DriverUpon arrival, the guest can launch the app at the airport to be updated on the waiting car.
Room servicesMore and more hotels feature deeply integrated information technology for an effortless stay.
Car rentalWe can rent a car for ourselves or with a driver, indicating the date of the car’s arrival at the hotel.
Upcoming eventsThe screen displays images of the upcoming events. Tap the event to get more details.
Loyalty programThe app calculates bonuses in the loyalty program, and wishes you happy holidays.
Support chatThe app streamlines interaction with hotel staff and administration. It helps resolve tough issues.
It’s not an overstatement that applications are the best platform
for interaction with guests in premium hotels.